Frequently Asked Questions
Q. How do I place my order?
A. To place your order, please click on "Add To Cart" button on that page...Then click "Checkout"...and then just fill up the details and follow the shown steps there till you reach the end.
Q. What is the mode of payment?
A. For Top-Notch Security of our customers, We accept payments through PayPal payment gateway.
Q. I don't have a PayPal account.
A. In some countries, there is an option to "checkout as guest". If you don't find it on PayPal payment page, then please quickly create your FREE account there and connect your Debit/Credit card.
It will also protect you from future online payment frauds as well.
Q. What about taxes?
A. The taxes if applicable (rarely), will be shown on the checkout page.
But regarding customs duty, you will have to check the custom duty rates of your country and you will have to pay them (if any) by yourself.
Q. What is the shipping time?
A. Normally it takes 2-4 weeks for shipment based on the country you want the shipment to reach to, But during the peak sale days especially during Holiday/Festival seasons, you can expect the shipments to be done within 4-10 weeks.
A 2-7 day of order processing time is separate.
*We do not ship to APO/FPO areas.
Please Note:
Once we have dispatched the package from our warehouse, any delays if occurred, will be the sole responsibility of the courier services. Hence, We expect you to not ask refunds due to shipping delays.
If you want your item on a priority shipping, then please contact us before placing your order. We quickly place a custom order for you on a priority shipping at priority shipping prices.
Q. How do I cancel/return my order?
A. To cancel/return your order, please first go through our refunds policy and send us an email regarding your issue at euloom@outlook.com
Regarding order cancellation, Please note that Once the order is dispatched from our warehouse, then you will have to first receive it at your place and then send it to us at your own expenses.
**Do not send your return package without our approval or it will be solely your responsibility to make sure the shipment reaches us safely. If any mishap occurs with the return package in such case, then Euloom will not be responsible for this.
Q. How do I contact Euloom Support?
A. If you have any queries, then you can either click the 'contact us' links on our website or you can email us at euloom@outlook.com
We will get back to you within 24 hours.